Carbonite Review: Restoring Your Lost Files Without a Fuss

by Marko Milijic

Carbonite launched way back in 2005 and has evolved greatly ever since. It now offers many innovative solutions for both businesses and individuals.

Setting up the system and restoring any files is pretty easy to do with Carbonite. The features they have are also pretty simple to use, so it is perfect for those looking for a user-friendly tool that gets the job done. Here’s what else we found while writing this Carbonite review.

Pros & Cons

Starting our review with the pros and cons of Carbonite.

Pros

  • Easy interface with simple features
  • Unlimited storage space options 
  • Affordable pricing plans, especially when compared to other backup services
  • Great privacy options
  • Exemplary security systems
  • Straightforward operation 
  • Two-factor authentication for added security 

Cons

  • Sparse features 
  • Limited number of devices 
  • Slow download speeds
  • No mobile options

Device Compatibility 

  • Windows
  • Mac

Unavailable for Linux, Androids or iOS. 

What Is Carbonite Best for?

Carbonite is a simple back up service that provides amazing security, great customer support, and privacy solutions. You can use Carbonite to protect data on as many computers as you need.

While it is sparse on features and doesn’t have the syncing capabilities of cloud storage platforms like Dropbox, many users don’t need such functionality from a backup service. Even then, it is still a pretty great option. 

Features 

If you are looking for a whole wealth of features Carbonite is not the backup solution for you. On the other hand, it is perfect for clients who want a simple tool without many bells and whistles. During the tests for this Carbonite review, we found the solution easy to use. It is suitable for even the most tech unsavvy users out there.  

All the same, it does have some great features:

Backup and Restore Services 

Carbonite has an amazing backup and restoration service.

The process is quite simple.

You will merely have to reinstall your OS and applications, and Carbonite will do the rest for you. If you don’t want to recover all data from your old desktop, you can choose specific folders and files. The best part – you get unlimited storage options. 

The backup speed is not that great, but more on that later.

Scheduled and Continuous Backup 

Carbonite provides scheduled and continuous backup options. You can set up the backup for certain hours of the day, according to your preferences. This can be quite useful if you don’t want to throttle your bandwidth during times when you need it the most. 

Algorithm Backups 

Carbonite’s block-level algorithm ensures zero waste of resources and time. It only re-uploads files when there are changes made to them. 

Versioning

The Carbonite software offers versioning.

You can retrieve older versions of any files that you have changed over time. However, you should note that this feature isn’t completely unlimited. You can only access the 12 most recent versions of the files you want, but that can be quite enough when you need something old.

Any files you delete will also be kept safely with Carbonite for 30 days. 

External Data Hard Drive 

One of the great things about the Carbonite is the recovery service via courier. For a small fee, you can get an external hard drive with all of your data secured. The service is available throughout the United States.

In case of a serious disaster, offline restoration points are godsent.

Security Options

Carbonite offers secure AES 128-bit encryption. You should note that a copy of your passcode is kept by the company in case you forget it. 

In case businesses don’t want their backup service to keep the code, they can choose to deploy the AES 128-bit encryption and make sure that Carbonite doesn’t keep a copy. While you will be getting the ultimate hacking protection and top-tier security if you choose this option, you should be aware that your files will be encrypted for an eternity if you forget the passcode. 

There’s also a two-factor authentication for an extra layer of protection. 

Accessibility 

Carbonite is available on Windows and Mac desktops. But if you’re hoping for a Carbonite mobile app, there’s none. However, the company is working on it.

Speed

One thing that bugged us when testing Carbonite for this review was the speed of uploading and backup.  

It’s slow.

This is where the scheduled backup comes in handy. You can schedule it for a time where you don’t need the bandwidth and Carbonite can utilize it all to create a backup. 

Plans and Pricing 

Carbonite offers three billing options:

  • One computer – $6 a month, if billed annually. You get automatic cloud service, remote file access, 128-bit encryption, and optional external hard drive backup.
  • Multiple computers – $24 a month, if billed annually. You get everything available from the first option, plus centralized management and admin controls and FERPA, GLBA & HIPAA support.
  • Computers plus servers – $50 a month, if billed annually. You get all of the extras mentioned up until now, plus backup for databases and applications, image backup, bare metal restore, plus the option to choose from 128 or 256-bit encryption.

Easy-To-Use Interface 

Carbonite reviews praise the straightforward interface and for a good reason.

You merely have to pick files from the disk to back them up onto the Carbonite servers. You can also simply select whether you want to download all the files into the original location on the system or have them restore in one location.

Carbonite tends to run quietly in the background, as all good backup services should. You can always pause the backup if you need to, but you don’t really need to mess around a lot to make sure your data is safe. 

Support 

Carbonite has an extensive knowledge base. There’s also a YouTube channel, with a lot of useful videos.

Carbonite a helpline that you can use during workdays, but the email support team answer rather quickly. If you send them an email, they always respond within 24 hours.

Also, they are extremely polite and helpful. A lot of people praise how helpful the support team is.

Carbonite User Reviews

  • Trust Pilot: 1.6 stars (from 82 reviews)
  • Tech Radar: 3.5 stars
  • G2: 4 stars (119 reviews) 
  • Capterra: 4.2 stars (129 reviews) 
  • Trust Radius: 8.5/10 (57 votes) 

Most of the  Carbonite reviews on their download page, Reddit, and Google are positive. People love the simple interface and easy controls. Users prefer Carbonite since it runs in the background without creating any issues for the device that it’s running on. 

We did find something negative mentioned in a lot of Cabronite reviews, though –  people want more features and options.

A lot of users complain that it is still not available on mobile devices. The slow download speed also irks a lot of people. 

Our Verdict 

If you want an easy and quick way to back up the files on your computer, then Carbonite is probably the best option for you. It offers a simple way to secure your data without the need for any advanced features or expensive bells and whistles.

The privacy, security, and customer service options by Carbonite are all great.

There are still a few issues that you will have to work around. The download speed, as well as the lack of mobile device support, can be a bother for a lot of people. We promise to update this Carbonite review as soon as those issues are taken care of.

Commonly Asked Questions About Carbonite

What is Carbonite?

  • Carbonite is a cloud backup tool. It will protect you from the most common types of data loss and will keep all of your information safe. It’s most suitable for users, looking for an easy-to-use tool for automated backups.

How to use Carbonite?

  • Visit their website, choose one of the two options – Carbonite for home or business. To start your free trial, enter an email, password, and country of residence. After you complete the signup process, follow the prompts. You can download Carbonite for Mac or Windows. Once you install it, choose your backup options and voila – you have one of the neatest cloud backup services.

How much does Carbonite cost?

  • The price of Carbonite will depend on your needs. It’s $6 a month for one computer, $24 for multiple computers, and $50 for computers plus servers. All of this is if billed annually. 

Wrap Up

So, if you’ve ever wondered if Carbonite is worth it, we’d say – yes. It’s a simple solution, but simple is not always bad. It gets the job done without much hassle.

When we tested Carbonite for this review, we found out that it is a reliable tool with some pretty good features, although it can be slow.

We’re hoping there will be a mobile app soon!

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