Minimum price:

$399/annually

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Deep Sentinel Review

Deep Sentinel Review

Minimum price:

$399/annually

Visit Website
  • Artificial intelligence technology: Yes
  • Human guards monitor: 24/7
  • Camera resolution: HD 1080
  • Installation: Quick and easy DIY
  • Response time: 30 seconds
  • Mobile app: Yes

Best For

Residential and small business properties

STRENGTHS
  • Super easy to install
  • Excellent customer Service
  • Tight security and privacy protocol
  • Police enforcers notification
WEAKNESSES
  • No indoor cameras
  • No entry sensors
  • Only works with a WiFi connection
PRICING PLANS:

Deep Sentinel Surveillance Package - 1 Camera

$399.00/year + $60.00/month 24/7 Human Surveillance

Deep Sentinel Surveillance Package - 3 Cameras

$699.00/year + $60.00/month 24/7 Human Surveillance

Deep Sentinel Surveillance Package - 6 Cameras

$$1,149.00/year + $160.00/month 24/7 Human Surveillance

Build Your Own Package

Call Customer Support for a quote

In the past, you’d have to hire an actual human being to stand guard at your home to protect your property and family. However, thanks to the Deep Sentinel security systems use of advanced artificial technologies, those days are over.

Most Deep Sentinel reviews agree that its use of AI combined with real-time human monitoring is what sets this security company apart from the rest of the pack.

Let’s find out more about it here.

What is Deep Sentinel Security?

Deep Sentinel is a security company that David Selinger created. The first-hand experience of a dangerous crime in his family’s neighborhood motivated him to develop this advanced security system.

Therefore, along with Winston Chen, he founded Deep Sentinel in 2016. The company uses artificial intelligence technologies along with human guards. It boldly claims to be the only security system able to prevent crimes by monitoring your property with real-time guards 24/7, 365 days a year.

Features and Services

Even though it’s a relatively simple set-up, if you’re considering using this system to protect your home, you should know what to expect. Therefore, in the next section of our Deep Sentinel review, we’ll discuss this security company’s features and services. 

Motion-Detection Camera

The camera is the eye of any quality security system. Because they only record when motion is detected, the camera’s battery can last two to three months per charge. Thus, our expectations were a bit high, and this company’s offering did not disappoint. 

The camera detects motion and records it instantly using a secured wireless signal as described on their website. But what surprised us about this1080 HD resolution Deep Sentinel security camera is that everything within its image field was ultra-clear.

The 130° viewing angle provides you (and their guards) with a wider visual field than ordinary CCTV cameras. Additionally, it comes with 16 infrared sensors for supreme clarity even during the night, when it’s needed most.

The built-in mic and speaker are also a major plus. What’s more, the Deep Sentinel cam has bright white and red lights around the rim of the lens, serving as an obvious deterrent to potential intruders. However, if that doesn’t do the trick, the camera’s 104-decibel siren should scare them off.

The Smart Hub

The Smart Hub is the brain of the Deep Sentinel alarm system. It has 4GB RAM and 64GB flash memory and acts as a charging station for the camera batteries. 

Furthermore, the Smart Hub’s AI technology can analyze the cameras’ motion and distinguish between actual threats and harmless incidents. 

Therefore, you don’t have to worry about constantly being woken up by alerts caused by dogs, kids, or any other harmless actions.

It’s important to mention that the company recommends placing the Smart Hub six to eight feet above the ground and avoiding storing it near a microwave, television, or under a desk.

Live Guards

As advertised, Deep Sentinel home security includes monitoring from live guards. Once the system detects a potential threat, it will notify a guard who can immediately use the speaker to communicate with the suspect or contact both you and the police.

Easy DIY Deep Sentinel Installation

The package comes with a DIY instructional video, which explains how to install the system thoroughly yet straightforwardly. 

It’s basically just plug-and-play, so, with a bit of planning and the proper tools, it should only take you around 30 minutes to install, as confirmed by many Deep Sentinel reviews.

But you’ll need to download the app on your phone first in order to sync the hub and the cameras.

Deep Sentinel App

Recent surveys indicate that 51% of people check their apps up to ten times a day, and this is definitely one app worth your attention.

You can download it from Google Play or the Apple App Store. Once you’ve done so, you can go anywhere and still see what’s happening in your home in real-time. Plus, with the two-way audio option, you can communicate with visitors while you’re away.

Additionally, all past events are stored in the cloud, free of charge. If you’re worried about your privacy, don’t be! You can conveniently switch cameras from Deep Sentinel mode (live guard) to private with the touch of your screen.

Deep Sentinel Security Cost – Pricing and Packages

Deep Sentinel offers four packages at reasonably affordable prices in both Deep Sentinel business and residential categories. These are the Deep Sentinel Starter 3-Cam, Front Door 1-Cam, 6-Camera, and Build Your Own. 

In the section below, we’ll discuss the features and cost of each option.

Deep Sentinel Surveillance Package – 3 Cameras

The Starter 3-cam package costs $699 plus an additional $100 a month for the LiveSentinel 24/7 Human Surveillance yearly subscription with a 30-day no-risk money-back guarantee. The company highly recommends this package.

It includes:

  • 3 Nextgen Deep Sentinel cameras
  • 1 Smart Hub with AI processor
  • 4 rechargeable batteries (one extra)
  • 3 simple single screw mounts
  • 1 Yard Sign
  • Self-install kit

Deep Sentinel Surveillance Package – 1 Camera

This package costs $399, plus $60 a month for the LiveSentinel 24/7 Human Surveillance yearly subscription with a 30-day no-risk money-back guarantee. The company recommends it for townhouses and those just getting started.

It includes:

  • 1 Nextgen camera
  • 1 Smart Hub with AI processor
  • 2 rechargeable batteries (one extra)
  • 1 single screw mount
  • 1 yard sign
  • Self-install kit

Deep Sentinel Surveillance Package – 6 Cameras

Deep Sentinel Security pricing for the 6-camera package is $1,149, plus $160 per month for a LiveSentinel 24/7 Human Surveillance yearly subscription with a 30-day no-risk money-back guarantee. It’s recommended for larger homes and executive-level protection.

It includes:

  • 6 Nextgen cameras
  • 1 Smart Hub with AI processor
  • 7 rechargeable batteries (one extra)
  • 6 single screw mounts
  • 1 yard sign
  • Self-install kit

Build Your Own Package

Building your own package allows you to choose from one to six cameras, customize your protection times, and purchase a flexible LiveSentinal subscription.

If you need any help or more info concerning building your own package, you can call the deep sentinel phone number at 866-612-1638.

For the sake of this Deep Sentinel review, we built our own package to get an idea of the actual cost. We chose four cameras, which cost $849 (our price for paying upfront). Our monthly fee for 24/7 human surveillance was $120 per month.

Whatever package you choose to create will come with the following inclusions:

  • 1 AI Smart Hub
  • 1 extra rechargeable battery
  • Single screw mounts
  • 1 Yard sign
  • Self-install kit

Accessories

If you want to upgrade your Deep Sentinel security system, there are a couple of options. For instance, you can increase your WiFI range coverage to up to 1,000 sq. ft. by purchasing a WiFi Range Extender for $30

Plus, the company also offers a Solar Charger Kit for $88. It includes a solar charger and USB, plus an extreme temperature battery kit.

Deep Sentinel Customer Service

There are two ways to speak to a customer service representative in Deep Sentinel, via phone or live chat. 

We tried the live chat, and as expected, the agent we spoke with was phenomenal! First of all, the response time was only around eight to nine seconds. That’s much faster than the average live chat response time of 2 minutes.

Plus, our Deep Sentinel company representative was courteous and professional. When we asked him a few technical questions about the installation, he provided us with such thorough answers that we didn’t even need an IT professional. Kudos for that!

If you prefer to find the answer yourself, you can check their FAQ page or the Help Center, where there are many helpful articles. You can also join their user community by using your Deep Sentinel login. There, you can correspond directly with other Deep Sentinel customers.

Ease of Use

Our experience on the site was pleasant, and we found the overall ease of use to be outstanding!

As for the installation, many Deep Sentinel reviews say that it only takes around 30 minutes. The self-install kit comes with a video, so it was a helpful aid during the process.

The best thing about this security system is you don’t have to constantly check the camera feeds because a guard is doing it for you 24/7. However, if you want to look at it, you can do so anytime and anywhere as long as you have the Deep Sentinel app installed on your phone.

Customer Reviews

Sadly, we didn’t find any reviews for Deep Sentinel products on well-known sites like Trustpilot and Better Business Bureau. But we did find some on Yelp and the company’s own website.

The customer reviews on Yelp were notably positive. They praised both the company’s site and the security system for its quality and ease of use. Many people also pointed out how incredibly helpful and professional the customer service representatives were. 

All in all, the Deep Sentinel rating from Yelp is four stars out of five for 27 reviews. We only saw a few negative reviews. These were mainly regarding the hub getting disconnected from the router or the camera getting disconnected from the hub.

Alternatives to Deep Sentinel

While the Deep Sentinel security system is incredible, not everyone may find it suitable for their needs. Some people may be looking for features or services that it doesn’t offer. So, for the sake of conducting an unbiased review, we checked out some of its top competitors.

Deep Sentinel Vs. Ring

Ring is an Amazon-owned product that became popular for its video doorbell cameras in 2013. Both Deep Sentinel and Ring are easy to install.

However, Ring’s edge over Deep Sentinel is that it’s designed for outdoor and indoor use. In contrast, Deep Sentinel is strictly for outside setup.

Although you can connect Ring cameras to Alexa, it doesn’t have a built-in AI as Deep Sentinel does. It also doesn’t have human guards monitoring your property 24/7.

Deep Sentinel Vs. SimpliSafe

Both Deep Sentinel and SimpliSafe are reputable security companies. But, SimpliSafe has more options for you to build your own system. At the same time, there’s only one Deep Sentinel home monitoring package you can create on your own. However, it does advertise that you can call them for more options.

SimpliSafe’s ready-made packages are a lot cheaper than Deep Sentinel’s, with $293 being the highest price. Then again, Deep Sentinel’s edge is its AI features and real-time live guards, which SimpliSafe does not offer.

Deep Sentinel Vs. ADT

Although these are both quality security companies, ADT offers a lot more products than Deep Sentinel. For example, besides security cameras, they can also provide smart locks, video doorbells, smoke detectors, indoor cameras, and more.

Indeed, Deep Sentinel products are currently limited. However, their live guards can monitor your property, communicate with intruders, and notify police faster if they see a problem. Plus, they offer stellar customer support!

Our Verdict

The Deep Sentinel Security company offers a powerful system that’s hard to ignore. Notably, what sets it apart from the rest are its AI features and the human guards that monitor your property 24/7, 365 days a year.

It also has excellent customer support that not many of its competitors can equal. Of course, it has a few drawbacks. For instance, it doesn’t have indoor cameras or a wide variety of products.

But overall, we can safely say that we highly recommend the Deep Sentinel as its strengths supersede the weaknesses.

FAQ

How much is Deep Sentinel?

As discussed above, Deep Sentinel offers four different packages, with package prices ranging from $399, $699, $1,149, and the Build Your Own Package depends on what you have included in it. Please note that you’ll pay extra for accessories like the WiFi Range Extender or Solar Charger Kit.

How does Deep Sentinel work?

Deep Sentinel combines the powers of Artificial Intelligence and human guards to ensure that it protects your family and property 24/7. Its cameras are connected to an AI hub that detects and distinguishes between threatening, non-threatening motions.

On the other hand, the human guards monitor all those movements. They also speak to a potential perpetrator over a microphone and report the situation to you and the police.

How quickly does Deep Sentinel customer service respond?

Deep Sentinel is known for its outstanding customer service! So we decided to prove it ourselves. We tried the live chat, and the response was almost instantaneous. 

At first, we had to deal with a chatbot, which is understandable as it can cut customer service costs up to 30%. But we really wanted to talk to a live representative, and so we did. It only took 8-9 seconds for someone to respond, which is impressive.

Is there a contract with Deep Sentinel?

Yes, you’ll need to sign a one-year contract for the LiveSentinel 24/7 human surveillance. The good news is that it comes with a 30-day money-back guarantee! Keep in mind that the Deep Sentinel monthly cost will vary, depending on the package you choose.

Is Deep Sentinel good?

Yes, it is, and many Deep Sentinel reviews would agree. Furthermore, the price is quite affordable, especially considering that it’s the only security system that offers AI technology combined with real-time human guards. 

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